Refund policy

Return & Refund Policy

Last Updated: July 2026

At Nivera, every piece of jewellery is thoughtfully handcrafted using pure 92.5 sterling silver and premium materials. We are committed to ensuring your satisfaction with every purchase. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

You receive a damaged product.
You receive the wrong product.
You receive an incomplete order.
The product has a verified manufacturing defect.

To be eligible for a return:

The request must be raised within 7 days of receiving the order.
The product must be unused, unworn, and in its original condition.
All original packaging, tags, certificates (if applicable), invoices, and accessories must be returned.
The product should not show any signs of use, scratches, damage, or alterations.

2. Non-Returnable Items

The following items cannot be returned:

Products purchased during clearance or final sale.
Customized or personalized jewellery.
Gift cards or promotional items.
Products damaged due to misuse or improper handling.
Jewellery showing normal wear and tear.
Products without original packaging or invoice.

3. Exchange Policy

If you receive:

A damaged product
A defective product
An incorrect item

We will arrange a replacement or exchange, subject to stock availability.

If the same product is unavailable, you may choose another product of equal value or receive a refund as applicable.

4. Return Process

To request a return:

Contact our customer support within 7 days of delivery.
Share your order number and reason for the return.
Attach clear photos or videos of the product (if damaged or defective).
Our team will review your request and provide return instructions.

Returns sent without prior approval may not be accepted.

5. Refund Process

Once the returned product is received and passes our quality inspection:

Approved refunds will be processed to the original payment method.
Refunds are generally processed within 7–10 business days.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges, gift wrapping charges, and cash-on-delivery fees (if applicable) are generally non-refundable unless the return is due to our error.

6. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item:

Notify us within 48 hours of delivery.
Include photographs of the product, packaging, and shipping label.
We will investigate the issue and arrange a replacement or refund where applicable.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return only if it meets the eligibility criteria outlined in this policy.