Terms of service

Terms & Conditions

Last Updated: July 2026

Welcome to Nivera. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. Acceptance of Terms

By using our website, placing an order, or accessing our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. About Nivera

Nivera offers handcrafted jewellery made from pure 92.5 sterling silver, featuring premium cubic zirconia (CZ), moissanite, and semi-precious gemstones. Every piece is designed with exceptional craftsmanship and attention to detail.

3. Product Information

We strive to display our products as accurately as possible.

However:

  • Product colours may vary slightly depending on your device screen.
  • As each piece is handcrafted, minor variations in finish or appearance may occur.
  • Product dimensions and weights are approximate.

These variations do not constitute defects.

4. Pricing

  • All prices are displayed in the applicable currency.
  • Prices include applicable taxes unless stated otherwise.
  • Shipping charges are calculated separately during checkout.
  • Prices may change without prior notice.

5. Orders

After placing an order, you will receive an order confirmation email.

Nivera reserves the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors.
  • Cancel orders because of product unavailability.
  • Request additional verification before processing an order.

If payment has already been made, the amount will be refunded according to our refund policy.

6. Payments

We accept secure online payments through approved payment gateways.

Your payment information is processed securely by our payment partners. Nivera does not store your complete payment details.

7. Shipping & Delivery

Delivery timelines may vary depending on your location.

While we strive to deliver within the estimated timeframe, delays caused by courier services, weather conditions, public holidays, or unforeseen circumstances are beyond our control.

Customers are responsible for providing accurate shipping information.

8. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Products must be returned in their original condition, including packaging, certificates (if applicable), and accessories.

Items showing signs of wear, misuse, or damage may not qualify for return or exchange.

9. Jewellery Care

To maintain the beauty of your jewellery:

  • Store in a dry place.
  • Avoid contact with perfumes, lotions, and chemicals.
  • Remove jewellery before swimming or exercising.
  • Clean with a soft, dry cloth.
  • Store pieces separately to prevent scratches.

Proper care helps maintain the finish and longevity of your jewellery.

10. Product Warranty

Nivera stands behind the quality of its craftsmanship.

Our warranty covers manufacturing defects only.

The warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Improper handling
  • Chemical exposure
  • Tarnishing caused by improper storage or care
  • Unauthorized repairs or modifications

11. Intellectual Property

All content on this website, including:

  • Logos
  • Product photographs
  • Product descriptions
  • Designs
  • Graphics
  • Website content

is the exclusive property of Nivera and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or used without written permission.

12. User Responsibilities

By using our website, you agree not to:

  • Provide false information.
  • Use the website for unlawful activities.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Upload harmful software or malicious code.

13. Limitation of Liability

To the maximum extent permitted by law, Nivera shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits
  • Loss of business
  • Delayed deliveries caused by third parties
  • Temporary website interruptions

Our liability is limited to the value of the purchased product.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or policies of external websites.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to Terms

Nivera reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated terms will be posted on this page with the revised effective date.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.