Shipping policy

Shipping Policy

Last Updated: July 2026

At Nivera, we are committed to delivering your handcrafted sterling silver jewellery safely and efficiently. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

For international shipping enquiries, please contact our customer support before placing your order.

3. Delivery Time

Estimated delivery timelines:

Metro Cities: 2–5 Business Days
Other Cities & Towns: 4–7 Business Days
Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location and courier service availability.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on eligible orders during promotional campaigns or above a specified order value.

5. Order Tracking

Once your order has been shipped, you will receive:

Order confirmation email
Shipping confirmation email
Tracking number
Courier partner details (where applicable)

You can use the tracking number to monitor your shipment's progress.

6. Delivery Attempts

Our courier partner will make delivery attempts according to their standard policy.

If delivery cannot be completed due to:

Incorrect address
Incorrect phone number
Customer unavailable
Refusal to accept delivery

additional shipping charges may apply for re-delivery.

7. Shipping Address

Please ensure that your shipping address, contact number, and email address are accurate before placing your order.

Nivera is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Damaged Packages

If your package appears damaged upon delivery:

Inspect the package before accepting it.
If possible, take photographs of the packaging.
Contact our customer support within 48 hours of delivery.
Include your order number and photographs of the package and product.

We will review the issue and provide an appropriate resolution.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Courier partner delays
Unexpected operational issues

We appreciate your patience in such situations.

10. Lost Shipments

If your order has not been delivered within the estimated delivery period, please contact our customer support.

We will coordinate with the courier partner to investigate the shipment and keep you informed throughout the process.

11. International Shipping

If international shipping becomes available:

Delivery timelines will vary by destination.
Customs duties, import taxes, and other local charges are the responsibility of the customer.
Delivery may be delayed due to customs clearance procedures.